Refund policy
At Blue Ridge Studios, each item is handmade and carefully inspected before shipping.
All Sales are Final. We do not accept returns, exchanges, you have one hour to make a cancellations once an order has been placed.
However, if your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.
If your claim is approved, we will gladly send a replacement or offer another appropriate solution at no additional cost.
Non-Returnable Items
- Custom or personalized items
- Sale or clearance items
- Used or damaged items due to normal wear or misuse
Shipping
Customers are responsible for ensuring their shipping address is correct before placing an order. Blue Ridge Studios is not responsible for packages lost, delayed, or misdelivered due to an incorrect address provided at checkout.
If you have any questions about your order, please contact us. We are committed to providing excellent customer service and will do our best to resolve any issues.
Thank you for supporting Blue Ridge Studios! We appreciate your business and every handmade order we create.