Frequently Asked Questions
Orders & Shipping
How long does it take to process my order?
Most orders are processed within 2–5 business days. Custom tumbler and decal orders may take a bit longer due to the personalization process.
How long will shipping take?
Once your order ships, standard delivery typically takes 3–7 business days depending on your location.
Do you offer expedited shipping?
Yes! Expedited shipping options are available at checkout.
Custom Tumblers
How do I place a custom tumbler order?
Simply contact us directly for larger or more complex custom orders.
Can I see a proof before my order is made?
Yes! For custom orders, we'll send a digital proof for your approval before we begin production.
What information do I need to provide for a custom order?
Please include the name, design details, colors, and any other personalization you'd like. The more detail, the better!
Decals
What surfaces can I apply decals to?
Our decals work great on tumblers, water bottles, laptops, car windows, and most smooth surfaces.
Are the decals waterproof?
Yes! Our decals are waterproof and designed to last.
Can I get a custom decal design?
Absolutely! Reach out to us with your design idea and we'll make it happen.
Returns & Exchanges
Do you accept returns or exchanges?
All sales are final. Due to the custom and handmade nature of our products, we do not accept returns or exchanges.
What if my order arrives damaged or incorrect?
We stand behind our work! If your order arrives damaged or there is an error on our part, please contact us within 48 hours of delivery with a photo and we'll make it right.
Contact
How can I get in touch?
You can reach us through our Contact page. We typically respond within 1–2 business days.